The official website product is covered with the SANYIPACE product warranty for 12 months from the date of its original purchase. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required to establish the start date of the warranty period. This warranty applies only to the original purchaser and is not transferable. 
If any problems occur, don't hesitate to get in touch with email at service@sanyipace.com.

Limited Warranty

Sanyipace only provides a one-year warranty service for the purchase of the entire sewer camera (excluding batteries). Orders that only purchase accessories (such as camera head, connecting cables) separately do not provide a warranty service.

For Quality issues only. This warranty is limited to defective parts or workmanship of the camera. During the warranty period, if the original manufacturer of the material or workmanship of the product is deemed to be defective, SANYIPACE will (at its sole option) replace the product at no charge with the same or comparable product.

This warranty does not cover battery chargers not supplied by Sanyipace at the time of purchase. Warranty coverage terminates if you sell or otherwise transfer the product.

Exclusions

SANYIPACE's warranty does not apply to:

• Any damages unrelated to manufacturing defects.
• Any unsuitable environment or use of the product in SANYIPACE’s opinion.
• Any product which has been modified without official permission from SANYIPACE.
• Any product purchased through a third-party retailer or reseller who is not an authorized SANYIPACE dealer.
• Limited to Original Consumer Buyer.

The warranty on SANYIPACE's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

• Damage, deterioration, or malfunction resulting from accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature.
• Repair or attempted repair by anyone not authorized by SANYIPACE.
• SANYIPACE's warranty does not apply to the battery.

Fast & Reliable Warranty Support

Our goal is to ensure that your equipment stays in excellent working condition, with minimal downtime and maximum efficiency.
If you encounter any issues during the warranty period, we provide two convenient and efficient service options to get your device back to work as soon as possible.

🔧 Option 1 – Quick Self-Repair (Recommended)

This is the fastest and most convenient way to resolve most issues.
1. Send us a short video showing the problem or where the fault occurs.
2. Our professional technical team will carefully analyze the video and identify the possible cause.
3. We will then ship the necessary replacement parts directly to you free of charge.
4. You can easily replace the part by yourself, following our guidance video or instructions.

In most cases, the product will return to normal operation immediately after replacement.
This method saves valuable time and avoids shipping delays — ideal for professionals who need their equipment working without interruption.

🧰 Option 2 – Local Repair Service (United States)

If the issue cannot be solved through self-repair, you can send your product to our authorized service center for professional inspection and repair.

Sanyipace Repair Center
📍 City: New Castle
📍 State: Delaware

Our certified technicians will diagnose, repair, and test your device to ensure it meets factory standards before sending it back to you.
We strive to complete repairs as quickly as possible so you can get back to your work with confidence.

💬 Need Assistance?

Our support team is always ready to help you at every step of the process.
If you’re unsure which service option is right for you, simply contact us at [service@sanyipace.com
], and we’ll guide you through the best solution.

At Sanyipace, your satisfaction is our priority — we’re committed to providing reliable, responsive, and hassle-free warranty support you can trust.

Process for Returning Merchandise

Step 1: Please contact us by email at service@sanyipace.com, describe your issue, and we will confirm the solution.
Step 2: Take a picture of the item you shipped and send it to us, along with the tracking number. The maintenance fee depends on whether it is within the warranty. (Please check the warranty coverage)
Step 3: We confirm the goods were returned and check the problem. Please also email us your specific contact details (name, cell phone number, detailed address, ZIP code).
Step 4: We will send the goods back to you.
Thank You For Your Cooperation!

Shipping costs

The customer shall bear the cost of shipping the product to SANYIPACE and SANYIPACE shall bear the cost of shipping the product back to the customer after the completion of service under this limited warranty.

Any product returned to SANYIPACE without after-sales customer service return authorization or proof of purchase will be returned to the customer at the customer's expense.

Once you receive the camera, take it out of the packaging and plug it into an AC outlet and fully charge the battery. Read the operator's manual and follow all instructions.

If you have any questions, please let us know by mail: service@sanyipace.com.