Warranty Policy
The official website product is covered with SANYIPACE product warranty for 12 months from the date of its original purchase. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. This warranty applies only to the original purchaser and is not transferable.
If any problems occur, please contact email at service@sanyipace.com.
Limited Warranty
Sanyipace only provides one-year warranty service for the purchase of the entire sewer camera (excluding batteries). Orders that only purchase accessories (such as camera head, connecting cables) separately do not provide warranty service.
For Quality issues only. This warranty is limited to defective parts or workmanship of the camera. During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, SANYIPACE will (at its sole option) replace the product at no charge with the same or comparable product.
This warranty does not cover battery chargers not supplied by Sanyipace at the time of purchase. Warranty coverage terminates if you sell or otherwise transfer the product.
Exclusions
SANYIPACE's warranty does not apply to:
– Any damages unrelated to manufacturing defects.
– Any unsuitable environment or use of the product in SANYIPACE’s opinion.
– Any product which has been modified without official permission from SANYIPACE
– Any product purchased through a third-party retailer or reseller who is not an authorized SANYIPACE dealer.
– Limited to Original Consumer Buyer
The warranty on SANYIPACE's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
– Damage, deterioration, or malfunction resulting from accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature.
– Repair or attempted repair by anyone not authorized by SANYIPACE.
– SANYIPACE's warranty does not apply to the battery
Process for Returning Merchandise
Step 1:
Please contact us by email at service@sanyipace.com, let us know your problem, and confirm the solution.
Step 2:
Take a picture of what you shipped and send it to us, as well as the tracking number. The maintenance fee depends on whether it is within the warranty. (please check the Warranty coverage)
Step 3:
We confirm the goods were returned and checked the problem. Please also email us your
specific contact details (name, cell phone number, detail address, ZIP code).
Step 4:
We will send the goods back to you.
Thank You For Your Cooperation!
Shipping costs
The customer shall bear the cost of shipping the product to SANYIPACE and SANYIPACE shall bear the cost of shipping the product back to the customer after the completion of service under this limited warranty.
Any product returned to SANYIPACE without after-sales customer service return authorization or proof of purchase will be returned to the customer at the customer's expense.
Once you receive the camera, take it out of the packaging and plug it into an AC outlet and fully charge the battery. Read the operator's manual and follow all instructions.
If you have any questions, please let us know by mail: service@sanyipace.com.
If any problems occur, please contact email at service@sanyipace.com.
Limited Warranty
Sanyipace only provides one-year warranty service for the purchase of the entire sewer camera (excluding batteries). Orders that only purchase accessories (such as camera head, connecting cables) separately do not provide warranty service.
For Quality issues only. This warranty is limited to defective parts or workmanship of the camera. During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, SANYIPACE will (at its sole option) replace the product at no charge with the same or comparable product.
This warranty does not cover battery chargers not supplied by Sanyipace at the time of purchase. Warranty coverage terminates if you sell or otherwise transfer the product.
Exclusions
SANYIPACE's warranty does not apply to:
– Any damages unrelated to manufacturing defects.
– Any unsuitable environment or use of the product in SANYIPACE’s opinion.
– Any product which has been modified without official permission from SANYIPACE
– Any product purchased through a third-party retailer or reseller who is not an authorized SANYIPACE dealer.
– Limited to Original Consumer Buyer
The warranty on SANYIPACE's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
– Damage, deterioration, or malfunction resulting from accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature.
– Repair or attempted repair by anyone not authorized by SANYIPACE.
– SANYIPACE's warranty does not apply to the battery
Process for Returning Merchandise
Step 1:
Please contact us by email at service@sanyipace.com, let us know your problem, and confirm the solution.
Step 2:
Take a picture of what you shipped and send it to us, as well as the tracking number. The maintenance fee depends on whether it is within the warranty. (please check the Warranty coverage)
Step 3:
We confirm the goods were returned and checked the problem. Please also email us your
specific contact details (name, cell phone number, detail address, ZIP code).
Step 4:
We will send the goods back to you.
Thank You For Your Cooperation!
Shipping costs
The customer shall bear the cost of shipping the product to SANYIPACE and SANYIPACE shall bear the cost of shipping the product back to the customer after the completion of service under this limited warranty.
Any product returned to SANYIPACE without after-sales customer service return authorization or proof of purchase will be returned to the customer at the customer's expense.
Once you receive the camera, take it out of the packaging and plug it into an AC outlet and fully charge the battery. Read the operator's manual and follow all instructions.
If you have any questions, please let us know by mail: service@sanyipace.com.