Política de envío

Traffic policy
Información de transporte
Our goal is to provide you with the best transportation options, no matter where you live. We serve thousands of customers all over the world every day and strive to provide you with the highest level of service.

The time frame for order delivery is divided into two parts:
Processing time: 1-2 working days
tiempo de envío:
2 to 5 working days (applicable to USA/Germany/UK only)
7 to 14 working days (Global)
Due to the impact of COVID-19, the order process and delivery time may be delayed. Espero que puedas entender.
Since transportation is often affected by the processing time and delivery standards of the customs of the destination country, the estimated delivery date shown on the website is for reference only and should not be regarded as a promise.
Mailing method:
Standard shipping: 4PX, UPS and Amazon
cuota de transporte:
All orders around the world show different shipping charges according to the specific address.
How do I know if my order has been successfully placed?
If you receive our order confirmation email, your order has been successfully placed! You can also log in to your account to view your order history and search for your recent orders.

Will COVID-19 affect my order?
In view of the recent COVID-19 situation, logistics and global delivery services are temporarily delayed. Due to special arrangements of some express companies and delays in air transportation, the transportation time may be extended. Thank you for your patience, we will work hard to place an order for you!

How to change the order?
Just send an email to Sanyipace.com within 12 hours. Be sure to include your order number and the content you want to adjust, and please let us know the details in the email. Remember, order changes can only be made before sending.

Cuando será enviado mi pedido?
Orders will be shipped within 1 to 2 business days after purchase. (Please allow extra time for processing your order during public holidays.) Shipping time depends on the shipping methods available in your area.

After your order is shipped, any tracking service usually takes approximately 24-48 hours to update. If your tracking information has not been updated after 48 hours, please contact our customer support team for further assistance.

Note: The shipping time is only an estimate. Although we will deliver your order as soon as possible, please note that orders placed during promotional periods and special events may require longer shipping time.

¿Cómo puedo hacer un seguimiento de mi pedido?
After placing the order, you will receive a shipment confirmation email from Palprot. Please click on the link provided in the email to view the latest tracking status of the package. You can also contact our dedicated customer support team at Sanyipace.com to check the status of your order.

How to change the shipping method after placing an order?
Once an order is placed, you will not be able to change the shipping method. Be sure to check carefully before approval.

¿Cómo cancelar un pedido?
We are deeply sorry to hear that you will cancel the order with us! If your order has not been processed, we may cancel the order for you. Please contact our customer support team and provide your order number, we will investigate the status of the order and assist you accordingly. If your order has been processed and shipped, we will not be able to cancel your order.

What if I do not receive the package?
If you think your package is lost or delayed, please contact our customer support team and provide your order number, we will check the information to learn how to best help you. We want to ensure that all our customers can receive and enjoy their products, and we will do our best to achieve this goal!

What if I encounter problems after my order is delivered?
La notificación oportuna y la prueba válida pueden ayudarnos a resolver su problema lo antes posible. Si su pedido encuentra alguno de los siguientes problemas, contáctenos a través de sanyipace.com dentro de los tres días hábiles posteriores a la recepción del pedido y explique en detalle el problema que encontró y otra información relacionada:

Artículos dañados en el paquete.
El artículo en el paquete no es el producto que ordenó o faltan algunos artículos.
El paquete está marcado como firmado en el sitio web de Express, pero aún no ha recibido el paquete.