Complete sewer camera systems purchased from sanyipace.com carry a 12-month limited warranty from the original purchase date. This warranty covers qualifying defects in materials or workmanship and applies only to the original purchaser. Proof of purchase is required. Batteries and separately purchased accessories are excluded.
If any problems occur, don't hesitate to get in touch with email at service@sanyipace.com.

Limited Warranty

Sanyipace only provides a one-year warranty service for the purchase of the entire sewer camera (excluding batteries). Orders that only purchase accessories (such as camera head, connecting cables) separately do not provide a warranty service.

For Quality issues only. This warranty is limited to defective parts or workmanship of the camera. During the warranty period, for confirmed defects covered by this limited warranty, SANYIPACE will, at its discretion, repair the equipment, provide replacement parts, or replace the product with the same or a comparable model at no charge. The appropriate solution will depend on the nature of the fault.

This warranty does not cover battery chargers not supplied by Sanyipace at the time of purchase. Warranty coverage terminates if you sell or otherwise transfer the product.

Exclusions

SANYIPACE's warranty does not apply to:

• Any damages unrelated to manufacturing defects.
• Damage caused by operating the equipment outside the conditions specified in the product manual, including improper handling, storage, or use in unsuitable environments.
• Any product which has been modified without official permission from SANYIPACE.
• Any product purchased through a third-party retailer or reseller who is not an authorized SANYIPACE dealer.
• Limited to Original Consumer Buyer.

The warranty on SANYIPACE's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

• Damage, deterioration, or malfunction caused by accidents, abuse, misuse, neglect, fire, lightning, or other external events is excluded. Water damage caused by use outside a component’s specified waterproof rating or operating conditions is also excluded. Manufacturing defects arising during use within the stated operating conditions will be assessed under this limited warranty.
• Damage caused by repairs or modifications performed without SANYIPACE’s authorization is excluded. (Component replacement authorized by SANYIPACE and completed according to our instructions is permitted under this policy.)
• SANYIPACE's warranty does not apply to the battery.

Fast & Reliable Warranty Support

Our goal is to ensure that your equipment stays in excellent working condition, with minimal downtime and maximum efficiency.
If you encounter any issues during the warranty period, we provide two convenient and efficient service options to get your device back to work as soon as possible.

🔧 Option 1 – Quick Self-Repair (Recommended)

This is the fastest and most convenient way to resolve most issues.
1. Send us a short video showing the problem or where the fault occurs.
2. Our professional technical team will carefully analyze the video and identify the possible cause.
3. If the fault is confirmed to be covered by this limited warranty, we will provide and ship the necessary replacement parts at no charge, together with installation instructions or a guidance video.
4. Follow the instructions or guidance video provided by our support team to replace the authorized component.

If the issue remains unresolved, contact us for further assistance.
Guided component replacement may reduce the need to return the complete system and help shorten downtime. Resolution time depends on the fault, parts availability, and delivery arrangements.

🧰 Option 2 – Local Repair Service (United States)

If the issue cannot be solved through self-repair, you can send your product to our authorized service center for professional inspection and repair.

Sanyipace Repair Center
📍 City: New Castle
📍 State: Delaware

Our certified technicians will diagnose, repair, and test your device to ensure it meets factory standards before sending it back to you.
We strive to complete repairs as quickly as possible so you can get back to your work with confidence.

💬 Need Assistance?

Our support team is always ready to help you at every step of the process.
If you’re unsure which service option is right for you, simply contact us at [service@sanyipace.com
], and we’ll guide you through the best solution.

At Sanyipace, your satisfaction is our priority — we’re committed to providing reliable, responsive, and hassle-free warranty support you can trust.

How to Request Warranty Service：

Step 1: Contact service@sanyipace.com with your order number, product model, and a description of the issue. Include photos or a short video where possible.

Step 2: Take a picture of the item you shipped and send it to us, along with the tracking number. Our support team will review the information, provide troubleshooting guidance, and assess whether the fault is covered by this limited warranty. Repair charges depend on both the warranty period and coverage eligibility. Any applicable inspection, repair, replacement-part, or shipping charges will be explained and require your approval before paid work proceeds.

Step 3: If the equipment needs to be returned, obtain authorization and the designated shipping address before sending it. Our team will explain any applicable charges and packing requirements.

Step 4: Ship the equipment as instructed and send us the tracking number, your contact details, and your return shipping address.(name, cell phone number, detailed address, ZIP code)

Step 5: After inspection, we will confirm the appropriate repair or replacement solution and arrange return shipment.

Thank You For Your Cooperation!

Shipping costs

The customer shall bear the cost of shipping the product to SANYIPACE and SANYIPACE shall bear the cost of shipping the product back to the customer after the completion of service under this limited warranty.

Any product returned to SANYIPACE without after-sales customer service return authorization or proof of purchase will be returned to the customer at the customer's expense.

Once you receive the camera, take it out of the packaging and plug it into an AC outlet and fully charge the battery. Read the operator's manual and follow all instructions.

If you have any questions, please let us know by mail: service@sanyipace.com.